SimpleOne ITSM – Efficient Management of Service-Oriented Practices

The video showcases an ITSM solution by SimpleOne – a system for automating IT processes in line with ITIL best practices, version 1.12, as well as a product for automating any business processes beyond the IT department – SimpleOne ESM, version 1.23.

Video Overview Includes:
00:00 Introduction
00:17 SimpleOne Platform Architecture
01:17 Service Portal
01:47 User Inquiry Management
02:31 Incident Management
04:59 Major Incidents
07:55 Activity Feed & Quick Responses
09:41 Problem Management
10:46 Service Configuration Management
11:23 Event Management & Monitoring
15:33 Service Request Management
17:02 Change Management
25:05 Service Portfolio Management
25:53 SimpleOne Platform Tools

Have questions? We’re happy to help. Email us: hello@simpleone.io

#simpleone #itsm #esm #lowcode #automation #servicemanagement #digitaltransformation #enterprisesoftware

Видео SimpleOne ITSM – Efficient Management of Service-Oriented Practices канала SimpleOne