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Steve Selzer: Designing for Friction

As experience design manager for Airbnb, Steve Selzer doesn’t fear friction; he embraces it. Avoiding friction means removing “opportunities for serendipity, confrontation, and personal growth,” says Selzer. In his 99U talk, he not only outlines how his team navigates friction they encounter, but how they strategically create it.

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Видео Steve Selzer: Designing for Friction канала 99U
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20 марта 2018 г. 0:04:35
00:24:03
99U
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