Train Skills, Don't Train Personality #RetailStrategy #BusinessInsights

Tim Payne (Managing Director of Charles Clinkard) shares what he really looks for when hiring store associates – and why he’ll always hire for personality over “sales shark” tactics.

If someone has the right attitude, you can train the skills. What you can’t train is genuine, one-to-one, non-pushy customer care.

Full strategy episode on Retail Disrupted, hosted by retail analyst and author Natalie Berg.

#RetailStrategy #RetailLeadership #RetailHiring

Видео Train Skills, Don't Train Personality #RetailStrategy #BusinessInsights канала Retail Disrupted