Scott Zoldi, FICO & Rafael Cavalcanti, Bradesco | FICOWorld 2025

Scott Zoldi, chief analytics officer at FICO, and Rafael Cavalcanti, chief data analytics officer and CRM director at Bradesco Bank, join theCUBE’s Rob Strechay at FICO World to discuss the real-world impact of AI in financial services. The conversation centers on operationalizing responsible AI to improve customer experience and reduce risk.

Zoldi outlines FICO’s commitment to ethical, accountable and transparent AI, calling this moment a pivotal one for data-driven decision-making. Cavalcanti shares how Bradesco uses AI to enhance customer interactions and minimize false positives in banking operations.

Zoldi and Cavalcanti also examine the balance between innovation and trust in an increasingly automated industry. The discussion also provides a clear-eyed look at what it takes to deliver AI that serves both business goals and societal expectations.

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00:00 - Intro
00:06 - Charting the Future: Navigating the Golden Age of AI with Responsible Practices
02:49 - AI in Financial Solutions: Transforming Credit, Fraud Prevention, and Customer Experience
06:12 - Real-time Decision Making at FICO
08:17 - AI-Powered Personalized Transformation
11:36 - AI at Bradesco: Achievements, Aspirations, and Closing Insights

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Видео Scott Zoldi, FICO & Rafael Cavalcanti, Bradesco | FICOWorld 2025 канала SiliconANGLE theCUBE