[Action Required by February 26th] HubSpot Knowledge Base Migration: How to Review and Publish

HubSpot Knowledge Base Migration: What to Review and How to Publish Before the Legacy Version Goes Away

This episode walks through HubSpot’s knowledge base migration process and the actions required to keep articles live before the legacy knowledge base is removed. It explains the notification warning that a super admin or user with knowledge base edit access must publish the updated knowledge base by February 2026 or articles will become unavailable. The video compares the legacy and new knowledge base experiences, then demonstrates key setup steps: configuring and publishing the new knowledge base theme (colors, typography, body text, links, header/search settings), updating the header navigation (menus, optional button with a fully qualified URL, customer portal/support form/login options), and configuring the footer (logo, menu disable, sizing, link, and optional text). It also covers reviewing categories, adding descriptions and icons, checking article formatting and links, and finally publishing the new knowledge base to replace the old one, noting possible caching delays. The episode ends with an invitation to contact Impulse Creative for help and the option of a paid support call depending on knowledge base size and effort.

00:00 HubSpot KB Migration Deadline: What You Need to Do This Week
00:43 The HubSpot Notification Explained (and What Happens If You Don’t Publish)
01:17 Legacy vs New Knowledge Base: Where to Find Each Version
02:33 Preview the New KB: What’s Different on the Front End
02:50 Configure the Knowledge Base Theme: Colors, Fonts, and Link Styles
05:26 Publish the Theme (Not the KB Yet) + Header Setup & Navigation Menu
06:58 Footer Settings: Logo, Menus, and Basic Cleanup
08:23 Categories & Icons: Confirm Structure and What Shows Live
09:22 Final Checks + Publish the New Knowledge Base (URL Switch & Caching)
10:25 Wrap-Up: Key Takeaways and Where to Get Help

#CustomizeKnowledgeBase #HubSpotKnowledgeBase #HubSpotTutorial #KnowledgeBaseUpdate #PublishKnowledgeBase
Link to the steps:
https://1mpul.se/46LIc3Q
Need some help? Impulse Creative offers Fractional HubSpot Admin services is here to help. Book some time to chat and we can assist https://1mpul.se/4s25x9H

Видео [Action Required by February 26th] HubSpot Knowledge Base Migration: How to Review and Publish канала Impulse Creative