The Core Principles of Global Best Practice in IT Major Incident Management

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In MIM®'s Global Best Practice in IT Major Incident Management® there are 4 core principles which if understood and internalised can help guide your behaviour in any major incident situation you may encounter.

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MIM® is the professional body dedicated to developing, managing and delivering our qualifications in The Global Best Practice IT Major Incident Management®. We work with leading organisations around the world to unleash their talent and effectiveness. We are shaping the future of Major Incident Management. With clients in more than 80 countries, including the world’s largest business and consumer brands, we drive major incident innovation to protect businesses.

Adam Norman is the Founder and CEO at MIM®. He is the world’s leading expert in The Global Best Practice IT Major Incident Management®.

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