Agentic AI for ITSM: Build Automations Without Code

Your enterprise automation backlog has been growing for 15 years. Every new tool promised to close it. None of them did. Watch us build the fix live on screen.

In this session, Manish Sharma and Andrew Richardson from Rezolve.ai skip the slides entirely and go straight to a live build inside Creator Studio, Rezolve.ai's conversational automation builder. Andrew takes a single plain-English sentence and constructs a fully functional, enterprise-grade employee onboarding automation, connected to live Microsoft Entra and BambooHR environments, in minutes.

What you'll learn in this session:
— Why enterprises typically build only 5 to 7 automations when they need dozens
— The architectural difference between low-code, RPA, and AI-native automation
— How Creator Studio researches your APIs, builds your flows, tests end-to-end, and handles errors automatically
— Why non-technical operators (service desk supervisors, HR managers, FinOps leads) can now build production automations without any developer involvement
— What an IT, HR, and shared services operation looks like 12 months after deploying the full Rezolve.ai platform

Who should watch:

This video is built for CIOs, IT directors, HR operations leaders, FinOps managers, and shared services teams who are tired of waiting for automations that never ship. If you're running ServiceNow or any enterprise ITSM platform and want to understand where agentic AI fits into your stack, this is the clearest 36-minute demonstration available.

0:00 Introduction: no slides, live build promise
1:30 Meet the speakers: Manish Sharma and Andrew Richardson
2:00 The automation gap: 27 requested, 5 to 7 built
3:30 History of automation: from months to weeks to low-code
5:05 Why every generation got faster but not fast enough
5:30 What Creator Studio changed at the architectural level
6:10 The citizen developer philosophy explained
7:50 Andrew's engineer perspective: how automation is changing
8:45 The use case: employee onboarding across two live systems
9:32 Live build begins inside Creator Studio
10:50 AI researches BambooHR and Microsoft Entra docs in real time
12:43 AI tests API authentication end-to-end automatically
13:55 How long would this have taken before?
15:25 AI pulls dynamic department data from BambooHR
16:37 MCP/API hub integration and flow approval
17:34 AI generates the full flow with built-in error handling
18:10 Built-in end-to-end testing
30:42 Testing the live automation: running the onboarding flow
32:00 Verification: user confirmed in Entra and BambooHR
33:25 Manish reacts: non-technical builders, production results
34:45 The bigger picture: where Creator Studio fits in Rezolve.ai
35:02 Three key takeaways for IT, HR, and FinOps leaders
35:45 How to book a personalized demo

— Subscribe for more enterprise AI content from Rezolve.ai
— Book a personalized demo: www.rezolve.ai

Rezolve.ai is an enterprise agentic AI platform purpose-built for IT service management, HR service automation, FinOps, and shared services. Creator Studio is one component of a broader platform that includes seven foundational agents and VoiceIQ, an AI-powered voice automation layer.

Видео Agentic AI for ITSM: Build Automations Without Code канала Rezolve AI