Practices That Use AI Will Soar in 2026—Others Will Struggle | Zach Shelley's Prediction

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What will separate thriving dental practices from struggling ones in 2026?

Zach Shelley, former Office Manager at Satellite Family Dentistry and founder of the Dental Office Manager Leadership Network, shares his bold prediction: practices that embrace AI tools for efficiency and productivity will soar, while practices that don't will feel the hurt.

Zach's 2026 Prediction:

"We're going to see these practices soar next year that are utilizing AI tools for efficiency and productivity in the practice. Whereas other dental practices might actually start feeling that hurt and that struggle next year."

Why This Matters:

AI isn't just a "nice to have" anymore. It's becoming a competitive differentiator. Practices that use AI for:

Automated scheduling and appointment reminders
Call handling and patient outreach (like Mango's Margo)
Treatment planning assistance (like Pearl or Overjet)
Insurance verification and billing automation
Patient communication and follow-up
...will be more efficient, more productive, and more profitable than practices still doing everything manually.

Zach's Take: "AI is not taking over the world, but it is going to become this tool in our tool belt that it's going to be really hard to be as productive as these other teams if you're not utilizing these tools correctly."

The Shift: AI is moving from "early adopter" phase to "necessary tool" phase. In 2026, patients will expect:

Online scheduling that works seamlessly
Quick responses to calls and texts (even after hours)
Easy payment options
Minimal wait times and administrative hassles
Practices that can't deliver on those expectations will lose patients to practices that can.

Zach's Advice: Don't wait until 2026 to start experimenting with AI. Start now. Learn the tools. Train your team. Build the systems. By the time AI becomes essential, you'll already be ahead.

The Bottom Line: You're not behind yet—but 2026 will separate the practices that adapted from the ones that didn't.

👉 Watch the full episode on AI and handoffs: [Link to full video]

💬 Do you think AI will separate thriving practices from struggling ones? Share your thoughts.

🔔 Follow Zach Shelley for more AI predictions and practice management tips.

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