Help Desk Training Episode 2 - Ask End-Users the RIGHT Questions

Do you know what the right questions to ask the end-users are when you are on the help desk?

In this video I go over 3 of the questions that are very important to getting issues resolved and things flowing from a help desk perspective by asking the end users some questions that will help you!

Episode 1: https://www.youtube.com/edit?o=U&video_id=Ej881QxWeHM

The equipment used in this video is as follows(Affiliate links below)
Sony a7(Main Camera): http://amzn.to/2xQrcpY
Google Pixel(Side Camera): https://store.google.com/us/product/pixel_phone?hl=en-US
Zoom H1 Digital Recorder: http://amzn.to/2zlEA6v
Giant Squid Microphone: http://amzn.to/2zl6WxK
Flexispot 47" Sit Stand Desk: http://amzn.to/2gviP0x

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For Frequently Asked Questions please see this playlist: https://www.youtube.com/watch?v=Xdgh3TwO8cM&list=PLNftqnrunKiEcFd8E3yKPC77nu9A2ikx-

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Видео Help Desk Training Episode 2 - Ask End-Users the RIGHT Questions канала I.T. Career Questions