Sports 315: Feeling the Game with Erin Gaston of Kroenke Sports & Entertainment

1) Episode Summary
In this episode of Navigating Life with Vision Loss, host Kim Wardlow talks with Erin Gaston, Director of Guest Experience at Kroenke Sports & Entertainment, about how technology and accessibility are changing the live sports experience for blind and low-vision fans. Erin shares how her team supports guest experience across Ball Arena, Dick’s Sporting Goods Park, and the Paramount Theatre, including accessibility planning, guest relations, venue tours, sensory kits, assisted listening devices, captioning, and ongoing work toward digital wayfinding.

A major focus of the conversation is OneCourt, a tactile broadcast device available at Denver Nuggets games. The device connects to live game data and allows blind or low-vision fans to feel the movement of the ball on the court through vibration and tactile feedback. Erin explains how Kroenke Sports & Entertainment brought OneCourt to Denver, how guests can access it, and how the response has been overwhelmingly positive.
The conversation also highlights a bigger truth: accessibility is not just about compliance. It is about hospitality, dignity, and making sure more people can share in the joy, energy, and community of live sports.
2) Contact Info
Guest:
Erin Gaston
Director of Guest Experience
Kroenke Sports & Entertainment

Venue Accessibility / Guest Relations:
Website: ballarena.com
Email: guestrelations@teamkse.com
Phone: 303-405-8548

Aftersight:
Website: aftersight.org
Phone: 720-712-8856
Email: feedback@aftersight.org

Producer:
Jonathan Price
Podcast and Program Producer, Aftersight

3) Show Credits Navigating Life with Vision Loss is brought to you by Aftersight. Host: Kim Wardlow
Guest: Erin Gaston
Producer: Jonathan Price
Organization: Aftersight
00:00 - — Welcome to Sports and Technology
00:40 - — Meet Erin Gaston
00:56 - — What Guest Experience Means at KSE
03:13 - — Why Accessibility Became a Bigger Focus
05:01 - — Introducing OneCourt
05:56 - — How OneCourt Works for Nuggets Fans
08:14 - — Promoting OneCourt to the Community
09:09 - — Guest Response to the Devices
10:57 - — Future Sports Possibilities for OneCourt
13:22 - — Other Accessibility Features at Ball Arena
15:20 - — Accessible Security and Entry
16:41 - — Requesting OneCourt Devices
17:00 - — Assisted Listening and Digital Wayfinding
18:53 - — Accessibility Across KSE Venues
20:32 - — Historic Venue Challenges at the Paramount Theatre
22:21 - — Encouragement for Hesitant Fans
24:26 - — Finding Help During an Event
25:26 - — How to Give Feedback
26:17 - — The Future of Accessibility at KSE Venues
27:36 - — Ball Arena Tours
28:41 - — Final Thoughts from Erin
29:13 - — Aftersight Walk and Hike Announcement

Navigating Life with Vision Loss
Episode 19, Season 2
May 19, 2026

★ Episode details: https://share.transistor.fm/s/5fd0911f

★ Additional episodes: https://aftersight.org/

Видео Sports 315: Feeling the Game with Erin Gaston of Kroenke Sports & Entertainment канала Aftersight