Modernize Omnichannel routing with Advanced Work Assignment

Customers engage with organizations on a variety of omnichannels such as web, chat, voice, and messaging channels to resolve issues. Routing these customer requests to the right agent can be challenging. Advanced Work Assignment (AWA) enables organizations to improve agent productivity through smart routing that doesn’t require constant manual optimizations. This webinar will demonstrate the power behind Advanced Work Assignment and how organizations can use it to optimize customer experiences while driving operational efficiency. Join Customer Service Management (CSM) product managers, Harriet Franklin and Prithvi Yoganand, in this interactive webinar to get started and learn: Solution overview for AWA Key capabilities, Best practices for omnichannel routing, and live demo.

Видео Modernize Omnichannel routing with Advanced Work Assignment канала ServiceNow Community