Defusing Conflict in the Library

Libraries can be stressful environments. They are places where people of different ages, abilities, personalities and backgrounds come together. Add to a busy environment with lots of demands, and conflicts can spark. What are research-based and practical strategies for calming conflict with patrons and colleagues?
Learn:
-Strategies for dealing with conflict with colleagues
-Strategies for dealing with conflict with patrons
-Verbal Judo basics
-What happens to our brains and bodies in conflict
-Scripts and conversation suggestions for dealing with conflict

Видео Defusing Conflict in the Library канала South Central Regional Library Council