How to Set Up a Follower on a Ticket in Zendesk in 2026

How to Set Up a Follower on a Ticket in Zendesk in 2026

Want to keep teammates updated on a ticket without assigning it to them? In this 2026 tutorial, you’ll learn how to set up a follower on a ticket in Zendesk so users can track updates and stay informed in real time.

In this video, you’ll learn how to:
✅ Open a Zendesk ticket
✅ Add followers to a ticket
✅ Choose team members to follow updates
✅ Understand follower notifications
✅ Remove or manage followers anytime

To set up a follower on a ticket in Zendesk in 2026, open the ticket you want to manage. On the right-hand side, find the Followers section and click Add follower, then select the agent or teammate you want to include. Once added, that person will automatically receive updates whenever new comments or changes are made to the ticket.

Followers are useful for keeping managers or specialists informed without assigning them ownership of the ticket.

Disclaimer:
This video is for educational purposes only. Some links in the description may be affiliate links, and we may earn a commission at no extra cost to you. This helps support the content and allows us to continue creating helpful tutorials.

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Видео How to Set Up a Follower on a Ticket in Zendesk in 2026 канала How to Hub