The Chief Customer Officer Job Role and overeview

What is a Chief Customer Officer?

The Chief Customer Officer role has responsibility and accountability for driving the strategy and delivery of the Customer agenda across all business units and functions within an organisation.

This role is by and large a role of significant influence managing a variety of stakeholder relationships cross functionally.

The role is most commonly very data driven, and is responsible for creating actionable insight for use to improve Customer Experience and commercial profitability.

Through our Customer Director Report Insight and analysis we have seen some trends and notable shifts in the role of Chief Customer Officer.

Learn more in this brief overview of the role of a Chief Customer Officer and or Chief Experience Officer.

Learn more about the roles;

Duties and responsibilities
Stakeholders
Salary
Gender diversity across the role

If you would like to know more about this role, or are considering appointing a CCO, Chief Customer Officer or Chief Experience Officer to your organisation, we have a wealth of knowledge and data to share with you, so please do get in touch, details on the screen. Tel: 01543 231070 www.douglas-jackson.com

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