Using Kepner Tregoe® approach to develop Clear Thinking Leaders
http://www.techgig.com/expert-speak/Using-Kepner-Tregoe-approach-to-develop-Clear-Thinking-Leaders-427
Organizations and managers are facing an ever increasing technology complexity avalanche. Use of ITIL® framework and other practices for a smooth functioning for Incident and Problem Management practices is becoming standard fare. While ITIL® helps understand "What" and "Why", it is becoming more crucial than ever before to understand "How" to implement a "Rational Thinking Approach" for enhanced stability of our IT systems, ensuring high Uptime of services, resolve issues before they go out-of-hand and take decisions with confidence. Consistency and quality of IM and PM is fast becoming a competitive advantage.
Being able to Think Clearly Under Pressure is a necessity.
Kepner-Tregoe methodology introduces a systematic process of problem solving when responding to incidents and problems. This webinar will be of tremendous value to individuals who work in trouble shooting environments and requires them to deliver a high level of quality and consistency in customer support. Kepner-Tregoe's problem management and incident management techniques, such as Situation Appraisal, Problem Analysis, Decision Analysis and Potential Problem Analysis recommended as a best practice in the official ITIL Service Operation publication. For more than 50 years, Kepner-Tregoe has used its breakthrough methodology to maximize service performance at global organizations including NASA, IBM, RIM (Blackberry) and Siemens.
Key Discussion Points:
The Changing Service Operations Landscape
Why You and Your IT Organization Should Adopt Kepner-Tregoe®?
KT Troubleshooting Methodology- ITIL® recognized best practice for problem analysis
Competence Development Track
Structured Thinking Process Powered by Kepner-Tregoe®
Видео Using Kepner Tregoe® approach to develop Clear Thinking Leaders канала TechGig
Organizations and managers are facing an ever increasing technology complexity avalanche. Use of ITIL® framework and other practices for a smooth functioning for Incident and Problem Management practices is becoming standard fare. While ITIL® helps understand "What" and "Why", it is becoming more crucial than ever before to understand "How" to implement a "Rational Thinking Approach" for enhanced stability of our IT systems, ensuring high Uptime of services, resolve issues before they go out-of-hand and take decisions with confidence. Consistency and quality of IM and PM is fast becoming a competitive advantage.
Being able to Think Clearly Under Pressure is a necessity.
Kepner-Tregoe methodology introduces a systematic process of problem solving when responding to incidents and problems. This webinar will be of tremendous value to individuals who work in trouble shooting environments and requires them to deliver a high level of quality and consistency in customer support. Kepner-Tregoe's problem management and incident management techniques, such as Situation Appraisal, Problem Analysis, Decision Analysis and Potential Problem Analysis recommended as a best practice in the official ITIL Service Operation publication. For more than 50 years, Kepner-Tregoe has used its breakthrough methodology to maximize service performance at global organizations including NASA, IBM, RIM (Blackberry) and Siemens.
Key Discussion Points:
The Changing Service Operations Landscape
Why You and Your IT Organization Should Adopt Kepner-Tregoe®?
KT Troubleshooting Methodology- ITIL® recognized best practice for problem analysis
Competence Development Track
Structured Thinking Process Powered by Kepner-Tregoe®
Видео Using Kepner Tregoe® approach to develop Clear Thinking Leaders канала TechGig
Показать
Комментарии отсутствуют
Информация о видео
Другие видео канала
Episode 04 (Part I) The Mega Series on TechGig Code Gladiators 2017Agile TransformationThe need for a Dynamic Multi Layered Security Model for Cloud ComputingWhat is an Intelligent Web Application and what is web personalizationZS PRIZE 2021 Top 20 Team - Akshay Navalakha, Co-Founder, Swasthya.aiCopy of Importance of Metrics in Software TestingTechGig Geek Goddess Grand Finale 2020- Short filmWhat are the E-governance Project Management Challenges faced in Indian ContextCode Gladiators 2018 - Credit Suisse and MindtreeEpisode 07 (Part II) The Mega Series on TechGig Code Gladiators 2017Episode 02(Part II) The Mega Series on TechGig Code Gladiators 2017TechGig Geek Goddess 2021- Keynote Speech by Ruchika Panesar, American ExpressEnterprise Content Management on Cloud -- It's simple, affordable and safeNext Generation Security IntelligenceMicrosoft Project Series : Don't Kill Your Schedule by Setting Dates1Managing Resource Overallocations in Project 2010Trends In Enterprise MobilityEpisode 09 (Part I) The Mega Series on TechGig Code Gladiators 2017Online and InStore Retail Strategies of RetailersDeployment AutomationContinued focus on IT security