Getting Started with Security Incident Response

This video provides an introduction to Security Incident Response, and shows you how to get started using the application.

This video applies to UI16, the latest version of the user interface, in the London release. It may apply to future releases as well.
UI16 is the default user interface for new instances, starting with the Geneva release. To get UI16 on upgraded instances, the UI16 plugin must be activated.

Role required: various

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This video covers:
00:12 Introduction to Security Incident Response
01:02 Where security incidents come from
02:14 Security Incident Response process
03:39 Using Security Incident Response to thwart a phishing attack
08:02 Viewing security activity in the Security Incident Response Explorer

For more information on Security Incident Response, see:

ServiceNow product documentation:
Security Incident Response: https://docs.servicenow.com/bundle/london-security-management/page/product/security-incident-response/reference/sir-landing-page.html
Resolving user-reported phishing attacks with the playbook: https://docs.servicenow.com/bundle/london-security-management/page/product/security-incident-response/concept/cj-sir-playbook-phishing.html

ServiceNow Training and Certification:
http://www.servicenow.com/services/training-and-certification.html

ServiceNow Community:
https://community.servicenow.com/welcome

ServiceNow TechBytes Podcast:
https://community.servicenow.com/community/experts-corner/techbytes-podcasts

For general information about ServiceNow, visit: http://www.servicenow.com/

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Видео Getting Started with Security Incident Response канала ServiceNow Support