Customer Service Management | Setting Up Your Customer Data Model

Provides an overview of how to set up customer information for Customer Service Management

This video applies to UI16, the latest version of the user interface, in the Madrid release. It may apply to future releases as well.
UI16 is the default user interface for new instances, starting with the Geneva release. To get UI16 on upgraded instances, the UI16 plugin must be activated.

Role required: Admin

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For more information on setting up customer information, see:

ServiceNow product documentation:

Set up associated entities: https://docs.servicenow.com/bundle/madrid-customer-service-management/page/product/customer-service-management/concept/c_AssociatedEntities.html#c_AssociatedEntities

ServiceNow Training and Certification:
http://www.servicenow.com/services/training-and-certification.html

ServiceNow Community:
https://community.servicenow.com/welcome

ServiceNow TechBytes Podcast:
https://community.servicenow.com/community/experts-corner/techbytes-podcasts

For general information about ServiceNow, visit: http://www.servicenow.com/

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Видео Customer Service Management | Setting Up Your Customer Data Model канала ServiceNow Support