5 Ways to Provide Better Customer Service | The Journey

It’s one thing to do customer service yourself when you’re just starting your business. But as you scale and hire others to interface with customers, establishing a consistent experience is key to customer retention and business growth. Check out more The Journey content at https://bit.ly/GDTheJourney.

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From communicating with your clients to following through on expectations, there are several strategies that may help you create better predictability in your business’ customer service for years to come.

⏰TIMESTAMPS⏰
00:00 – Introduction
00:24 – Establish consistent touchpoints
01:03 – Use technology to respond quickly
01:48 – Deliver on the details
02:32 – Follow through on customer expectations
03:04 – Optimize your website
03:45 – Wrap up and final thoughts

Establish consistent touchpoints
Consistently keeping in touch with your customers sets a standard for the best customer experience. Always follow up, even just to say you’re in the process of getting the answer.

Use technology to respond quickly
Collaboration tools and apps that offer automated responses, such as Zendesk or Freshdesk for SMBs, provide self-service appointment scheduling and allow the entire team to see and address problems. This can go a long way in improving preparation and response time when it comes to putting out customer service fires.

Deliver on the details
Predictability provides trust and control for customers. Everyone appreciates the type of business that can stick to deadlines. The last thing you want is a bad review listing all the things you missed.

Follow through on customer expectations
Fewer surprises = happier clients. And long-term, that can lead to repeat and referred business for years to come. High-quality service and effective communication lets customers know what to expect from a company, which is predictability.

Optimize your website
This might not be the first thing that comes to mind when you think customer service, but a well designed website is extremely important when it comes to keeping customers happy.

These tips can help you establish great working relationships with your clients — clients who continue to send your quality referrals because of your great customer service.

The Journey is what everyday entrepreneurs, like you, need to follow in the pursuit of online success. Our experienced GoDaddy Guides are here to take you through all the steps, both big and small, that you encounter every day.

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