59: How to Make Difficult Conversations So Much Easier with Sheila Heen

What do you do when you and your partner disagree on something truly important? How do you find a way to bridge the divide and come back to a place of collaboration and understanding? And how do you know when to throw in the towel? Today’s guest, Sheila Heen, of the Harvard Negotiation Project, is one of the world’s masters of turning difficult conversations around. In today’s episode, you’ll discover some of the skills required to get through an impasse back to a place of connection. And like many of the relationship skills that we’ve covered here on the Relationship Alive podcast, our goal is to give you some new approaches to familiar situations, to uncover the blind spots that get you into these predicaments in the first place (or prevent you from getting out of them. Once you make the shift, you’ll never experience conflict in the same way again.

What qualifies as a difficult conversation? If you are anxious about raising a conversation, or have raised a certain topic a million times and it goes badly or nothing really changes, then it qualifies as a difficult conversation.  Difficult conversations are those that are about things that really matter to us, and with people who really matter to us. Difficult conversations have a certain intensity to them, often eliciting strong emotions, and carrying a long history. These are the conversations where the stakes feel high, and you might feel like there are just no possible solutions.

Difficult conversations are part of a healthy relationship. Having a relationship comes down to the ratio of positive interactions to negative interactions, meaning that it is less about never having conflict or disconnect, but rather having enough eye to eye and heart to heart to repair, grow, and trust. This is especially true when it comes to communication. Do not take the fact that you may be arguing or disagreeing as an immediate sign of health. Instead look at how you are having the conversations. We all know that there are many ways of communicating that damage relationships, however it is important to realize that there are also many ways to have difficult conversations that in fact help build and strengthen your bond!

Don’t get too caught up in the content! Moving difficult conversations towards healthy connection is about looking and listening for what is underneath the content.

It is very easy to get hooked into the substance of the conversation- however the substantive issue is temporary and ephemeral, while what is underneath is long term and deep set. Take a step back and look at HOW you are having the conversation, more than focusing on the WHAT of the conversation. Are you trying to understand the deeper layers? Listening for the implicit messages? Beneath what it is you may be talking about or disagreeing on is a second layer consisting of feelings and fears about being cared for, understood, appreciated, loved, etc. This second level is the glue that holds relationships together, and is often an omnipresent influence in the tone of the relationship, whether acknowledged or not.

Be willing to let go of control.  Many of us come into our interactions with the agenda of changing the other person. What we believe we really want is for them to be different, and we think that if they changed then all would be better. As a result we become hyper-focused on getting the other person to think X or do Y, which inevitably increases tension and discord. We must try to fess up and come to terms with the fact that we don’t have ultimate control over how or if someone else will change. Instead of so actively trying to fight and avoid this reality- embrace it! At first this may feel frustrating, or depressing, but soon enough there will be this sense of liberation. Ah…a weight lifts off your shoulders and you become available to tend to what is happening for YOU. In letting go of the need, desire, and agenda to control the other, we enter into the conversation in a more open way that actually maximizes the chances that you will get the results you ultimately want!

Shift to a learning conversation: We are all guilty of confusing conversation with the need to win the argument, or get the other to admit we are right. Acknowledge this desire and tendency, and then work towards shifting the purpose of the conversation from delivering YOUR message to that of connecting for the purpose of learning. If the purpose is truly to learn more about each other’s differing perspectives, then a certain level of trust will be possible that then is often the opening to options, connection, and possibilities that were otherwise unseen.

Internal voice: If you look and listen below what people say to each other, then you can tune into the running commentary of their (or your) internal voice. This is the voice that has strong beliefs, is fearful, worries, judges, has negative or distorted view points, and projects on those around. Get to...

Видео 59: How to Make Difficult Conversations So Much Easier with Sheila Heen канала Neil Sattin