CNA Training Videos Online - Lesson 2 Ressident Communication - CNA Training Skills

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CNA Training Video Online - Ressident Communication
In this lesson you will learn one of the most important skills in the health care industry, resident communication. You will start by learning how your tone of voice and body language can affect how residents perceive your message. You will then go on to learn about various guidelines surrounding resident communication and general etiquette surrounding communication with residents. By the end of this lesson you will know exactly how to deal with residents, how you can get the information that you need from them and how to deal with any problems should they arise. You will then begin a brief look at any 'special needs' when it comes to communication with residents and by the end of the lesson you will know exactly how to deal with any barriers to communication i.e. being able to get people to talk to you even if they seem reluctant. Arguably one of the most important skills that you can learn in this CNA Training Videos

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