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Why Your Competitor Gets the Call Instead of You
Most business owners think the customer journey starts when the phone rings.
In reality, customers usually go through several steps before they ever contact a company.
They have a problem. They search for solutions. They read reviews. They visit websites. They check social media. Only then do many of them decide who to call.
Understanding this process can help business owners better understand how customers make buying decisions and where trust is built along the way.
#BusinessOwner #SmallBusiness #CustomerJourney #MarketingStrategy #TradesBusiness #HVAC #Roofing #Plumbing #Electrician #BuiltLocal
Видео Why Your Competitor Gets the Call Instead of You канала Built Local with Mike Ghazaleh
In reality, customers usually go through several steps before they ever contact a company.
They have a problem. They search for solutions. They read reviews. They visit websites. They check social media. Only then do many of them decide who to call.
Understanding this process can help business owners better understand how customers make buying decisions and where trust is built along the way.
#BusinessOwner #SmallBusiness #CustomerJourney #MarketingStrategy #TradesBusiness #HVAC #Roofing #Plumbing #Electrician #BuiltLocal
Видео Why Your Competitor Gets the Call Instead of You канала Built Local with Mike Ghazaleh
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5 июня 2026 г. 21:30:19
00:01:52
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