English conversation: Hotel check-in

Learn how to check-in into a hotel.
This video will help you learn how to speak English when checking into a hotel.
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Script
• Receptionist: Hello sir! How can I help you?
• Hotel Guest: I have a reservation for today. It's under the name of Bennett.
• Receptionist: Can you please spell that for me?
• Hotel Guest: Sure. B-E-N-N-E-T-T.
• Receptionist: Yes, Mr. Bennett, we've reserved a double room for you with one bed for two nights. Is that correct?
• Hotel Guest: Yes, it is.
• Receptionist: Excellent! We already have your credit card information on file. If you'll just sign the receipt along the bottom please it’s 240 dollars.
• Hotel Guest: Well! What's included in this cost anyway?
• Receptionist: A full Continental buffet every morning, free airport shuttle service and use of the hotel's safe are all included.
• Hotel Guest: So, what's not included in the price?
• Receptionist: Well, you will find a mini-bar in your room. Use of it will be charged to your account. Also, the hotel provides room service, at an additional charge of course.
• Hotel Guest: Ok!
• Receptionist: Here’s your key. You’re in room 321 on the third floor. To get to your room, take the elevator on the right up to the fourth floor. Turn left once you exit the elevator and your room will be on the left hand side. A bellboy will bring your bags up shortly.
• Hotel Guest: Great. Thanks.
• Receptionist: Breakfast is from 6.30 a.m.
• Hotel Guest: Thanks. Oh! where is the sauna, please? I might use it later.
• Receptionist: Our wellness center is in the basement. Should you have any questions or requests, please dial '9' from your room. Also, there is internet available in the lobby 24 hours a day.
• Hotel Guest: Ok, and what time is check-out?
• Receptionist: At midday, sir.
• Hotel Guest: Ok, thanks.
• Receptionist: My pleasure, sir! Enjoy your stay.
Exercise: Choose the correct answer.
Mr. Bennett has reserved:
1. a single room with one bed for two nights.
2. a double room with one bed for two nights.
3. a double room with two beds for two nights.

Does the hotel have an airport shuttle service?
1. Yes.
2. No.

At what time can Mr. Bennett check out of the hotel?
1. In the afternoon.
2. At 12 o’clock.
3. Before 11:00 a.m.

All of the following are included in the price except:
1. A full Continental buffet.
2. airport shuttle service.
3. room service.
4. Use of the hotel’s safe.

Breakfast starts at:
1. 6 in the morning.
2. 5 in the morning.
3. 7 in the morning.

Internet service…
1. is not available in the hotel.
2. is available in the room.
3. is available in the lobby.
▬ Contents of this video ▬▬▬▬▬▬▬▬▬▬

0:00 - Intro
0:35 - Hotel check-in conversation
2:20 - Question
2:30 - Exercise (questions of understanding)

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