How to create a customer feedback process in Product-Led Approach | PM 303 | Module 4 | Serial 7

🚀 Unlock the Power of Customer Feedback in Product-Led Growth! 🚀

Are you a product manager, aspiring PM, or part of a product-led organization looking to transform your customer feedback process? 🤔

✅ This video is your ultimate guide! Dive deep into the essentials of building a robust, repeatable, and highly effective customer feedback system that drives real product innovation and customer satisfaction.

✨ Courtesy: Pendo & Mind The Product Team ✨

💡 What You’ll Learn in This Video:
🔹 Why Customer Feedback Matters:
Discover how product teams can harness feedback from both customers and internal teams to make smarter, data-driven decisions.

🔹 The 4 Key Steps to a Winning Feedback Process:
1️⃣ Centralize Feedback: Learn why collecting all feedback in one place is crucial for spotting trends and avoiding data duplication.
2️⃣ Transparent Review Process: Set clear expectations with your customers and internal teams about how feedback is reviewed and acted upon.
3️⃣ Communicate Back: Find out how to close the loop with customers, making them feel heard and valued, and how to leverage automation and marketing channels for updates.
4️⃣ Get Teams On Board: See how involving sales and customer success teams can add context and improve the quality of feedback, while empowering them to have better conversations with users.

🔹 Pro Tips for Product-Led Organizations:
✅ How to create and share a documented feedback policy
✅ Best practices for aligning product, sales, and customer success teams
✅ Leveraging product operations to keep everyone informed and engaged

💡 Why Watch?
🌟 Whether you’re just starting out or looking to scale your feedback program, this video breaks down the process into actionable steps that ANY team can implement.
🌟 Real-world examples and expert insights make it easy to follow and apply.
🌟 Perfect for anyone interested in product management, customer experience, and building products that truly resonate with users.

💡 Who Should Watch?
✅ Product Managers & Product Owners
✅ Aspiring PMs & Students
✅ Product-Led Growth Enthusiasts
✅ Customer Success & Sales Teams
✅ Anyone passionate about building better products

👨‍💻 About the PM 303 Series:
👉 This series is your go-to resource for mastering advanced product management concepts, with a special focus on product-led organization, innovation, and user-centric design.
👉 Each module is crafted to help you level up your skills and stay ahead in the fast-evolving world of product management.

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💬 Join the Conversation:
👉 Have questions or want to share your PM experiences? 🤔
👉 Drop a comment below 👇 Let’s build a community of future-ready Product Managers 🤝

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