The NIRVC Difference – CTO Update: Defects Per Unit

RV expert, Angie Morell, and NIRVC Chief Technology Officer, Mike Davis, explain the new Defects Per Unit (DPUs) manufacturer rankings, based on 15 years of NIRVC collecting data on every coach they service and sell. To view the DPU dashboard, you can visit our website at: https://www.nirvc.com/Manufacturers/DefectsPerUnit

Defects Per Unit FAQs

Why are you publishing this data?
We hope to help set proper expectations for our buyers depending on the brand they buy. We believe that defects per unit can be used to compare the quality of the units produced by a certain manufacturer.

Does this mean that I shouldn’t purchase from a manufacturer with a high number of defects or hours to cure?
Absolutely not. Quality is just one dimension of a purchase decision. Other dimensions that are important to consider are features, aesthetics, warranty, total cost of ownership, etc. The relative importance of all these dimensions will be different for every person looking to buy a motorhome. NIRVC plans on releasing data about our experience with the various warranties and our history of how each brand devalues over time to help our buyers make more informed decisions based off of what is important to them.

Is this data reflective of the industry as a whole?
The data is based on data produced with the units that NIRVC receives from the various manufacturers. Other dealers may have different experiences with the same manufacturers depending on manufacturer policies, delivery distance, unit aging, etc.

What units are used in your metrics calculation?
When calculating our metrics we select only new units delivered to customers within the selected timeframe you choose in the selector. Updated timeframes are added with the newest data every quarter and include 12 months’ worth of sold units.

Why don’t you include units based off when they are delivered to the dealer instead of when they were sold to a customer?
We have no way of tabulating all the work required to get a unit ready to sell until the unit is sold.

How many units are included in your averages?
We include the total number of new units that were sold during the specified time range. Due to the potential to really skew the averages, we only include a manufacturer in the data if we have sold more than four units in the selected time frame.

What determines if a defect is minor, medium, or major?
A minor defect is considered any defect that takes a half hour or less for a technician to repair. A medium defect is one that takes between half an hour and two hours to repair. A major defect is any defect that takes 2 hours or more to repair.

What are hours to cure?
This is a measure of the total amount of technician time required to get a unit ready to deliver to a customer. Due to the nature of the source data, this metric does not include defects that were found but not repaired or defects that NIRVC repaired but was not reimbursed by the manufacturer. These defects will be included in our upcoming warranty ratings.

Do the defects per unit and hours to cure include repairs after the sale?
This data does not include repairs after the sale. Those repairs will be counted in our upcoming warranty ratings.

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