How to use the Live Chat feature in 3CX | 3CX Web Application

How to use the Live Chat Feature in 3CX: The Live Chat Feature in 3CX is a really handy tool for customer engagement and support. Using Chat in 3cx offers LIVE chat to your prospective customers and current clients. It sits neatly in your website and allows your support team to be highly responsive to your customers' needs. The live chat feature also allows you to quickly communicate, via either live chat or talk, with others in your organisation In this video, James walks you through how to use the chat feature in the 3cx web application.

Timestamps:
00:00 - What's in this video
00:08 - Introduction
00:19 - Opening up Chat
00:41 - Selecting Chat participants
00:58 - Using the Chat window
01:28 - In Chat Options (Archiving and Deleting)
01:50 - Adding Emojis to your chats
02:25 - Viewing and restoring Archived chats
02:52 - Adding multiple chat participants
03:18 - Group chats
04:04 - Adding LIVE chat to your Wordpress website
04:57 - Viewing the Switchboard chat queue
05:13 - Logging in Agents to access chat
05:33 - Demonstration of the chat workflow and process
06:57 - Assigning different agents to a chat
08:47 - Moving a chat to a phone call
09:56 - Transfer a chat to a different agent
10:29 - Final thoughts

Our Website: https://www.zen.systems

THANK YOU FOR WATCHING OUR VIDEO!! If you enjoyed the content then please consider subscribing to our channel and hit the notification bell to stay up to date with new videos when they get published.

DON'T FORGET TO SUBSCRIBE TO OUR CHANNEL!

--------------------------

WHO ARE ZEN SYSTEMS?
We’ve been around the block a few times. And we’re still learning and growing, every day. We love to innovate, we love to deliver; we still love to wow our customers by always going that extra mile.

We offer a full range of IT services and support to customers in many industries, from Rail Service Management to Finance and Recruitment. The IT landscape is always changing and we are the trusted IT advisors our customers rely on, to support their business as it grows.

We provide businesses with IT services that are dynamic, easily scalable and cutting-edge, backed up by a fanatical support team that is passionate about your business and what it needs to succeed.

Zen Systems are a proud 3CX Gold Partner. To learn more about 3CX, visit their website here: https://www.3cx.com/

FOLLOW US ON SOCIAL MEDIA:
Facebook: https://www.facebook.com/zensystemsltd
Twitter: https://twitter.com/ZenSystemsLtd
LinkedIn: https://www.linkedin.com/company/zen-systems-ltd/

Видео How to use the Live Chat feature in 3CX | 3CX Web Application канала Zen Systems