Ever missed a flight due to non arrival of cab on time? #viralvideo #viralshorts #legalnews

Brief Background:

The Complainant booked a taxi on the Uber application at 03:15 AM so as to reach Indira Gandhi International Airport. However, the driver named Dileep Yadav failed to turn up. Repeated calls were made by the Complainant to the Company raising this issue but there was no adequate response from the Company's side. The Complainant then cancelled the Uber cab and reached the airport through a local taxi at 05.15 AM. However, due to the prolonged delay, the Complainant along with his wife missed their flight from Delhi to Indore. Thereafter, they booked a second flight to Indore by paying double price for the tickets as they were to attend an important family function. Moreover, they could not even spend 12 hours with their family in Indore as they had already booked return tickets to Delhi in advance. Repeated efforts were made by the Complainant to take up the issue with the Company. A legal notice dated 23.11.2021 was also served to Uber India but no response was received. Hence, the Complainant filed a Consumer Complaint in the Delhi district Commission praying for appropriate compensation.
The argument of the Company that it cannot be made liable for the independent actions/inactions on the part of drivers was rejected. The bench observed that though the Company provides a platform for facilitation of transportation services, there exists an obligation on its part to ensure that services are provided satisfactorily and in a timely manner to the consumers. Moreover, the Company has failed to produce any evidence which justifies the cause of delay in the present case.

As regards the argument of not requesting another driver on the Uber app, the bench emphasized on the fact that since Uber India functions as an aggregator and facilitator, it should have provided a timely and viable alternative to the complainant. Failure to redress the grievance of the Complainant in due time highlights the lack of responsibility in ensuring a seamless customer experience. Thus, it was held that there was a 'deficiency in service' by Uber India.

Case Name: Uber India Systems Pvt. ltd. vs Upendra Singh

Case Number: First Appeal 637/2023

Date of decision: 11.11.2024
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Видео Ever missed a flight due to non arrival of cab on time? #viralvideo #viralshorts #legalnews канала Komal Khatod Gour