Improving clinical and business outcomes by improving member engagement with Amazon Connect

This session introduces Amazon Connect, an enterprise omnichannel AI engagement application that flexibly adapts to your organization's AI transformation journey. Healthcare payors can elevate their member experiences and close care gaps through expanded self-service and intelligent routing to human agents across channels. It drives operational excellence by improving first-call resolution, number of resolved contacts, reducing response times, and enabling proactive engagement. Seamless integration is ensured through interoperability, built-in connectors, and low-code/no-code mechanisms. The session highlights real-world payor outcomes and offers practical implementation guidance.

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