Why Average Handle Time Keeps Climbing No Matter What You Try

You've been putting AHT on action plans for years.

Coaching dead air.
Managing wrap time.

And the number still climbs back up.

That's not a people problem.
That's a design problem.

AHT isn't a behaviour metric - it's a complexity metric. And once you see that, everything changes.

Breaking the Loop is for ops leaders who are done managing symptoms and ready to fix the actual system.

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