How to file a Complaint against a Real Estate Agent / Broker ? (English)

“Did you have a bad experience with a real estate agent or broker? 🚨 Know Your Rights!

If you’ve been misled, faced unethical practices, or feel cheated in a real estate transaction, you have the power to take action!

In this video, I’ll guide you through:

✅ When & why you should file a complaint
✅ The steps to report an agent or broker
✅ The regulatory bodies that can help you
✅ What evidence you need to support your case

Protect yourself and others from real estate fraud or misconduct. Watch till the end to learn how to take the right legal steps!
If you’ve encountered issues with a real estate agent or brokerage in Canada, it’s crucial to know where and how to file a complaint. Each province and territory has its own regulatory body overseeing real estate professionals. Below is a detailed guide to help you navigate the complaint process across Canada: 

1. Ontario
• Regulatory Authority: Real Estate Council of Ontario (RECO) 
• Complaint Process: RECO investigates complaints about real estate agents and brokerages to ensure compliance with the Real Estate and Business Brokers Act. 
• How to File: Complete the online complaint form available on RECO’s website. For assistance, contact: 
• Phone: 416-207-4800 or 1-800-245-6910 
• Website: RECO Complaints Website : 🔗 https://www.reco.on.ca/

2. British Columbia
• Regulatory Authority: BC Financial Services Authority (BCFSA) 
• Complaint Process: BCFSA investigates breaches of the Real Estate Services Act, its regulations, or rules. 
• How to File: Submit a complaint through BCFSA’s online portal. 
• Website: BCFSA Real Estate Complaints  🔗 https://www.bcfsa.ca/public-protection/report-concern/report-real-estate-concern

3. Alberta
• Regulatory Authority: Real Estate Council of Alberta (RECA) 
• Complaint Process: RECA addresses concerns regarding the conduct of real estate professionals.
• How to File: Details on filing a complaint can be found on RECA’s website.
• Website: RECA Complaints 🔗 https://www.reca.ca/complaints-discipline/complaints/

4. Manitoba
• Regulatory Authority: Manitoba Securities Commission (MSC) 
• Complaint Process: MSC oversees real estate brokers and addresses complaints related to their conduct.
• How to File: Information on the complaint process is available on MSC’s website.
• Website: MSC Real Estate Complaints 🔗 https://msc.gov.mb.ca/real_estate/complaint.html

5. Saskatchewan
• Regulatory Authority: Saskatchewan Real Estate Commission (SREC) 
• Complaint Process: SREC investigates complaints against real estate professionals to ensure public protection. 
• How to File: Guidelines for submitting a complaint are provided on SREC’s website.
• Website: SREC Complaints 🔗 https://www.srec.ca/public/complaints

6. Nova Scotia
• Regulatory Authority: Nova Scotia Real Estate Commission (NSREC)
• Complaint Process: NSREC handles complaints to maintain industry standards and protect consumers.
• How to File: Complaint procedures are outlined on NSREC’s website.
• Website: NSREC Complaints 🔗 https://nsrec.ns.ca/complaints

7. New Brunswick
• Regulatory Authority: Financial and Consumer Services Commission (FCNB) 
• Complaint Process: FCNB addresses issues related to real estate professionals’ conduct.
• How to File: Complaint forms and guidelines are available on FCNB’s website.
• Website: FCNB Complaints 🔗 https://fcnb.ca/en/complaint

8. Newfoundland and Labrador
• Regulatory Authority: Service NL
• Complaint Process: Service NL oversees real estate licensing and addresses related complaints.
• How to File: Information on filing a complaint can be found on Service NL’s website.
• Website: Service NL Real Estate Complaints 🔗 https://www.gov.nl.ca/dgsnl/complaints/

9. Prince Edward Island
• Regulatory Authority: Prince Edward Island Regulatory and Appeals Commission (IRAC)
• Complaint Process: IRAC regulates real estate agents and handles complaints.
• How to File: Complaint procedures are detailed on IRAC’s website.
• Website: IRAC Complaints 🔗 https://irac.pe.ca/real-estate/complaints

10. Québec
• Regulatory Authority: Organisme d’autoréglementation du courtage immobilier du Québec (OACIQ) 
• Complaint Process: OACIQ ensures the protection of the public in real estate transactions.
• Website: OACIQ Complaints 🔗 https://www.oaciq.com/en/complaints

11. Northwest Territories
• Regulatory Authority: Department of Municipal and Community Affairs 
• Complaint Process: The department oversees real estate practices and addresses complaints.
• Website: NWT Municipal and Community Affairs 🔗 https://www.maca.gov.nt.ca/en/services/real-estate

12. Yukon
• Regulatory Authority: Consumer Services, Department of Community Services
• Complaint Process: The department handles complaints against real estate professionals.
https://yukon.ca/en/consumer-complaints
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