CX: Specialist vs. generalist

RSVP now to hear Mary Drumond, VP of Marketing at Neighborly Software, speak at our upcoming virtual CX Summit - April 30, 2025! https://cxsummit.kustomer.com/

Mary says it's valuable to deliver on being a specialist at one task where you excel, but if you want to be a leader, you need to be a generalist. CX leaders need to be able to to orchestrate a lot of different initiatives at the same time.

If you're not seeking a leadership position, make sure you find one thing that you're good at and and and master that skill. Her other core tip? Design programs that solve one problem at a time, especially when you're starting a CX initiative or you're having to perhaps convince leadership to invest in in customer experience initiatives.

Видео CX: Specialist vs. generalist канала Kustomer