Principal Financial Group processes over 1M calls using Amazon Bedrock | Amazon Web Services

Miguel Sanchez, Analytics Director and Regional Chief Data Officer at Principal Financial Group, shares how Principal Financial Group leverages Amazon Bedrock to improve customer experiences. In partnership with AWS, they created a Post Call Analytics solution that pulls and transcribes data from customer voice interactions and in turn, generates deep insights about the interaction.

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Important Information
The subject matter in this communication is educational only and provided with the understanding that Principal® is not rendering legal, accounting, investment or tax advice. You should consult with appropriate counsel, financial professionals, and other advisors on all matters pertaining to legal, tax, investment or accounting obligations and requirements.

Amazon, Amazon Web Services (AWS) and Post-Call Analytics is not affiliated with any member of the Principal Financial Group®. Discussion may not be representative of other clients’ experiences. It is not indicative of or a guarantee of service benefits. Principal has not been paid for their testimonials. Insurance products and plan administrative services provided through Principal Life Insurance Company®, a member of the Principal Financial Group®, Des Moines, IA 50392.

Principal®, Principal Financial Group®, and Principal and the logomark design are registered trademarks of Principal Financial Services, Inc., a Principal Financial Group company, in the United States and are trademarks and service marks of Principal Financial Services, Inc., in various countries around the world. © 2024 Principal Financial Services, Inc. 3459535-042024

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