NINE STAGE MODEL OF CONFLICT ESCALATION

The nine-stage model of conflict escalation is presented in Friedrich Glasl‘s book „Konfliktmanagement“ in 1997 published in German. An English edition is available in „Confronting Conflict“ published in 1999.

Friedrich Glasl is an Austrian conflict researcher. Experts worldwide uses his nine-stage model of conflicht escalation to determine the stage of conflict. Glasl lives in Salzburg and works for Trigon Development Consulting, which he co-founded.

Section
0:00 Introduction of the author and the purpose of the model
0:35 Friedrich Glasl's general view on conflicts that escalate
1:28 The model consists of three main phases - each phase has three stages
1:53 Phase I - win-win - stages 1-3
2:21 Phase II - win-lose - stages 4-6
2:57 Phase III - lose-lose - stages 7-9
3:52 Stage 1 - Hardening
4:29 Stage 2 - Debates and polemics
5:08 Stage 3 - Action, not words
5:50 Stage 4 - Images and coalitions
7:03 Stage 5 - Loss of face
8:06 Stage 6 - Strategies of threats
9:11 Stage 7 - Limited destructive blows
10:07 Stage 8 - Fragmentation of the enemy
11:00 Stage 9 - Together into the abyss
12:03 Case example - Ice-cream manufacturer
12:57 Case example - Stage 1
13:44 Case example - Stage 2
14:12 Case example - Stage 3
14:38 Case example - Stage 4
15:30 Case example - Stage 5
15:58 Case example - Stage 6
16:28 Case example - Stage 7
17:01 Case example - Stage 8
17:39 Case example - Stage 9
18:29 Applying the model
19:18 Applying the model - Phase I
20:10 Applying the model - Phase II
20:52 Applying the model - Phase III
21:35 Criticism of the model

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