Robotics and Workforce Intelligence Improves Customer Experience

We know customer satisfaction is crucial to your brand. Which means that our agents need to be as efficient and knowledgeable as possible with every interaction. Using the Pega Robotics and Workforce Intelligence solution, agents are able to focus solely on what’s important – the customer - instead of using time to shift between multiple systems. Since implementing the Pega solution, we’ve seen 30 second handle time improvement and a 6% increase in first contact resolution. Automated reship processes that took three minutes are handled in 30 seconds or less. Robotics is a game changer and gives us the opportunity to do something different at the desktop for your brand without support from your tech services.

Visit the Radial Customer Care page to learn more about improving the customer experience: http://bit.ly/2FHlc7U

Видео Robotics and Workforce Intelligence Improves Customer Experience канала Radial