The Ops Audit

Your operations didn't break overnight — they just stopped fitting.
Like a pair of jeans from three years ago, nothing dramatic happens. You add people, products, customers, and complexity. Then one day a process that always worked just… doesn't. And you're left wondering when that happened.
In this episode, Penny Cook and Sarah Wilson walk through the ops audit — three questions every operations leader should ask on a regular basis to stay ahead of the drift instead of cleaning up after it.
What you'll learn:
→ Are your systems keeping up? How to spot workarounds, shadow processes, and bottlenecks before they slow you down — and the one question that resets any broken process fast.
→ Are you capturing what you should be? Why growth creates noise, what signals to track (opportunities, churn, complaints, buying patterns), and how to catch the things failing in the background before they cost you.
→ Are you getting better — or just getting bigger? How to build continuous improvement into a habit, run retrospectives that feel safe instead of blame-y, and keep the customer in the feedback loop.
This isn't a project or a one-time initiative. It's a discipline — and the ops leaders who build it into their teams are the ones whose operations become a real advantage.
Chapters
00:00 — The jeans that don't fit anymore
01:16 — Meet Penny & Sarah
02:00 — Key 1: Are your systems keeping up?
06:28 — Key 2: Are you capturing what you should be?
10:10 — Key 3: Getting better, or just bigger?
14:21 — Don't forget the customer
15:30 — The ops audit, pulled together
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If this gave you something useful, subscribe so you don't miss what's next — and share it with another ops leader who'd get value from it.
Working through these questions in your own business? This is exactly the work Sarah and Penny do with teams. Reach out:
→ Website: operating-on-purpose.com
→ LinkedIn: https://www.linkedin.com/company/operating-on-purpose-podcast/
Because great businesses don't just happen — they operate on purpose.
#Operations #FractionalCOO #BusinessScaling #FounderLed #ContinuousImprovement #OperationalExcellence

Видео The Ops Audit канала Operating on Purpose