Herb Kelleher - Leadership: Putting Employees First

Herb Kelleher (1931-2019), the founder of Southwest Airlines, explains that the key to his philosophy of management is to place your employees first and foremost, not your customers. In a 2013 speech at the Smithsonian Institution, he describes why and how this employee centric approach is the single most important explanation of his airline’s long-term success.

To learn more about Herb Kelleher, see his one-page bio plus discussion guide/questions for this video: https://drive.google.com/file/d/1X9kBceJGFoqjL3hUMdwBZLA--6Gtkvhq/view?usp=sharing

Видео Herb Kelleher - Leadership: Putting Employees First канала Stan Talks