Build an AI support email tool with OpenAI and Azure Communication Services

Learn how to build a simple AI support email tool using Azure OpenAI, Streamlit, and Azure Communication Services Email (ACS Email).

This app lets support agents quickly generate professional replies to customer queries using GPT-4o, preview and edit them, and send the final response via ACS Email — all from a clean web interface.

What you'll learn:
How to generate support responses with Azure OpenAI (GPT-4o)
How to send emails using Azure Communication Services
How to build a UI using Streamlit
How to combine AI + cloud communication in a real workflow

Code Repository (GitHub): https://github.com/farhanhussainleo/ai-customer-support-email/

Tech Stack:
Python
Streamlit
Azure OpenAI (GPT-4o)
Azure Communication Services Email
.env configuration for secure API key management

How to send an email with Azure Communication Services: https://www.youtube.com/watch?v=Q2RRqgy_G9g
What is Azure Communication Services: https://learn.microsoft.com/en-us/azure/communication-services/overview

0:00 Intro/demo
1:45 Create Azure OpenAI
5:03 Create Azure Communication Services
6:51 Environment variables
9:30 Code

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Видео Build an AI support email tool with OpenAI and Azure Communication Services канала Microsoft 365 Developer