How to Order a Catalog Item from Virtual Agent in ServiceNow

Service Catalogs are the core functionality in ServiceNow platform. Likewise, Virtual Agent helps in promoting self-service.

It is then a great combination that if we are able to order Catalog Items from Virtual Agent as users won't have to search for them anywhere else while chatting with Virtual Agent.

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00:00 - Introduction
00:19 - Additional plugins
00:29 - OOB Topic Blocks utilized
00:53 - Supported Catalog variable types
01:01 - What will be the custom flow of the Topic
02:06 - ServiceNow Demo
02:28 - Search Catalog Item
03:30 - Request Catalog Item
04:51 - Order Catalog Item (Custom Workflow)
08:15 - Demo of 'Order Catalog Item' in Service Portal
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Code available on ServiceNow Share
https://developer.servicenow.com/connect.do#!/share/contents/8814710_order_a_catalog_item_in_virtual_agent?t=PRODUCT_DETAILS

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Pre-requisites

Glide Virtual Agent (Id: com.glide.cs.chatbot)
ITSM Virtual Agent Conversations (Id:sn_itsm_va)

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Virtual Agent - ServiceNow playlist
https://youtube.com/playlist?list=PLgMvigbxmqHQHQIMODP30naiHW2xpxzKq

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Please subscribe to my channel.
https://www.youtube.com/c/HarditSingh

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Видео How to Order a Catalog Item from Virtual Agent in ServiceNow канала Hardit Singh