Customer Service vs New Biz Dev | 2026 Strategies

GLITCHES & TIMESTAMPS BELOW. Tackling both Customer Service vs New Biz Dev for 2026. Get our Beacon Oversights & Preparedness Guide for $7.https://bit.ly/beaconoversights

00:00 Introduction to Customer Service
00:20 National Get to Know Your Customer Day
00:51 Customer Retention vs. Sales
01:09 Challenges in Customer Service
01:54 Importance of Customer Service
02:04 Accountability in Customer Service
02:40 Planning and Creativity
03:22 Understanding Customer Service Strategy
03:42 Emotional Intelligence in Customer Service
04:23 Long-term Strategy and Messaging
04:54 Customer Perception and Feedback
06:44 Risk and Execution
10:09 New Business Development vs. Retention

Glitches:
18-Jan Have you created and updated a list of FAQs for your business?
19-Jan National Get to Know Your Customer Day
20-Jan How often do you reach out to your customers?
21-Jan Are you undercutting your value by undercutting your prices?
22-Jan Do you track client details and activities?
23-Jan Did you form your business entity in haste or not at all?
24-Jan Do you have an insurance renewal review process for both your business and personal insurance policies?
25-Jan Do you have business partners?
26-Jan Is Marketing NOT your Cup of Tea?
27-Jan How often do you review monthly subscription plans?
28-Jan Do you reach out to happy clients to ask for a review (Google, Facebook, etc.), testimonial, or endorsement?
29-Jan When was the last time you updated your bio?
30-Jan Who in your business world do you trust the most?
31-Jan Do you review your bookkeeping to analyze profit centers?

***Always for ENTERTAINMENT PURPOSES ONLY. Every business owner has their own decision-making process. This is just another perspective.

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Welcome to the Biz Glitch 366 series where we discuss 366 mistakes that we've made and seen in business over 6 decades combined.

We'll share a mistake of the day aka GLITCHES. We've organized the 366 glitches into 21 categories. Accounting, Bookkeeping, Branding, Business Growth, Business Operations, Business Structure, Credit Score, Culture, Customer Service, Cyber Security, Financing & Financials, Human Resources (HR), Insurance, Marketing, Mindset, Legal Issues, Outsourcing, Sales, Technology, Training/Education, Website Management

WHO WE ARE:
60+ years combined of owning, running and managing businesses and working with thousands of business owners to understand how business can be fun or it can falter.

Know ahead of time what mistakes to manage and what problems to prevent...BECAUSE THEY HAPPEN!

https://auroraconsulting.biz/lets-meet/

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Видео Customer Service vs New Biz Dev | 2026 Strategies канала Simple Sense for Small Business