nib Group unlocks customer insights with contact center analytics | Amazon Web Services

With over 100,000 customer calls and chats each month, uncovering the insights to drive better outcomes was a challenge. Discover how nib Group harnessed the power of contact center analytics to decode trends hidden deep within customer conversations and deliver better customer service with Amazon Connect.

Learn how Amazon Connect can help you gain insights to optimize your contact center: https://go.aws/47uHXaW

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Видео nib Group unlocks customer insights with contact center analytics | Amazon Web Services канала Amazon Web Services