Making a good impression: Mexico

The "Making a good impression" series is a part of educational content on the Country Navigator platform. Every country's Learning Pathway has Overview, Making a good impression, Meetings & presentations, Working together, Managing relationships, Society, and Working together lessons.
• To make a good impression, dress smartly and sharply. Be patient, warm and compassionate if the need arises. Don't shrink away from someone who stands too close - physical contact is stronger here than most Americans and Northern Europeans are used to.
• Show respect for Mexico, its art and culture, and its history. Don't criticise the country's politics, or draw attention to its poverty. Be a good listener but expect to be interrupted yourself. Always ask after somebody's family and show respect and deference to older people. Refer to people from the USA as North American rather than Americans. Mexicans are Americans.
• Accept all social invitations and return the favour. Business entertaining is an essential part of commerce and you will be judged on whether you join in, and how entertaining you are as a guest. Being charismatic, or known to be able to tell a good story is always a benefit.
• Remember that saving face is important in Mexico. Be aware of differences in your communication style and customs that could cause somebody to lose face. What you perceive as small talk may be perceived as overly personal in a different culture; what you think is feedback may be taken as criticism; when you are being business-like, you may be seen as impersonal. Take time to understand local perceptions so you can avoid making a bad impression.
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