Motorcycle clothing warranties. Everything you didn't, and don’t, want to know

Today I am going to broach the thorny, not to say dangerous, subject of warranties on motorcycle clothing.

Now this could be just about the dumbest blog I have ever written. And that's because nobody is going to want to hear what I have to say. Not the manufacturers. Not the distributors. And not, I suspect, many motorcyclists. But that doesn't mean that there are not things that need to be said. And so, martyr as I am to the cause of public dissemination, I have taken it upon myself to talk about the things that nobody else is foolish enough to talk about.

Now nobody is more aware of the ill-feeling that is generated when a motorcyclist’s warranty claim on an item of protective wear is turned down. Often the sense of outrage is palpable. And indeed almost every week I will become privy to emails from otherwise perfectly respectable citizens who want to inform me of the depths of their heartfelt disdain.

I can see the anger that is spread across the internet by those who have felt that they have been let down by the system. Hell hath no fury like a woman scorned, wrote William Congreve, but had motorcycles existed in the 17th century he might have had to revise his observation.

Not everybody is going to be happy with what I have to say. Well, so be it, but in my view a lot of the heat that is generated by this subject derives from simple misunderstandings, misconceptions and miscommunications. All I would say is that I am, to some degree, just the messenger. There are those who might suggest that I have a vested interest here; and I can see that. But this is not just a Motolegends issue. Without doubt, over the years we have upset and disappointed many customers. That's always going to happen when you are dealing with warranty claims. But this is much larger than us. And indeed, whatever the product, whatever the brand, whoever the retailer, you will find on the internet those who are adamant that the people who rejected their warranty claim are the Spawn of the Devil.

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