Want to go beyond Customer Satisfaction? Looking for high performance in your organization?

Want to go beyond Customer Satisfaction? Looking for high performance in your organization? Use the 5:1 Positivity Ratio. 5 times more affirmation, good will, focus on strengths and values; 5 times more focus on the positive rather than the negative; 5 times more acknowledgement, affirmation, praise, good will, recognition, compliments and focus on strengths than sarcasm, criticism, cynicism or corrective actions related to weaknesses.

Five times more questions focused on what’s strong rather than what’s wrong. Five times more focus on what’s right and what you want to create rather than on what needs to be fixed and what you don’t want. Whew!!!!!!!!!

If you want my “44 Asset Focused and Appreciating Questions” send an email to JoAnna@ReturnOnHappiness.com and share two of YOUR favorite positive questions and I'll send you mine.

(Yep! I’m still wearing that happy New Year’s hat!)

Discover more in the full video here: https://www.epicengagementadventure.com/eea-journeying-beyond-customer-satisfaction-with-joanna-brandi/

@blackbeltbots
@RJRedden

#CustomerSatisfaction #HighPerformance #PositivityRatio #StrengthsFocus #PositiveLeadership #EmployeeRecognition #AppreciationCulture #PositiveQuestions #OrganizationalSuccess #LeadershipDevelopment

Видео Want to go beyond Customer Satisfaction? Looking for high performance in your organization? канала JoAnna Brandi