Getting User Experience and Service Design Research Right at Scale with Erika Hall

We had the great privilege to host Erika Hall, author of the seminal design research bestseller "Just Enough Research" to discuss in-depth Service Design discovery and research methodologies, tools, and frameworks.

This event was a collaboration with our friends from the UX Research & Strategy group (hence the different video format with the small video in the corner).

Some of the topics we discussed:
How much research is enough? How much research is too much?
How can service design researchers and designers scale their research plans at will in the midst of unexpected scope changes and unplanned environmental circumstances? How can designers still provide robust and relevant solutions through ideation and prototyping with "just enough research"?

Видео Getting User Experience and Service Design Research Right at Scale with Erika Hall канала Service Design Network Dallas Chapter