Introduction to Voice of the Customer (VOC) (Lean Six Sigma)

If you are interested in a free Lean Six Sigma certification (the "White Belt"), head over to https://www.sixsigmasociety.org/ ... In Lean Six Sigma, the voice of the customer (VOC) refers to customer requirements and feedback. Collecting the VOC helps us define and prioritize process improvement efforts. Some methods for capturing the VOC include interviews, observations, surveys, reviews, etc.

Видео Introduction to Voice of the Customer (VOC) (Lean Six Sigma) канала Cody Baldwin