Transportation / Personal Property Office - Outprocessing

Location: Panzer Kaserne, Bldg 2913, 3rd Floor
Hours of Operation: Mon, Tues, Wed & Fri, 0730 – 1600; Thur 1300-1600;
Closed for Lunch 1200-1300
Closed on US Federal Holidays

Call: +49 (0) 9641-70596-3338 or DSN 596-3338
Quality Assurance Assistance at Commercial 09641-70596-3632 or 3528 or DSN 596-3632 or 3528 Email: usarmy.badenwur.405-afsb.list.stuttgart-pppo@army.mil

Transportation Office Brief
https://www.stuttgartcitizen.com/wp-content/uploads/2020/05/Transportation-Office.pdf

Tips on Household Goods

Deliveries are scheduled M-F 0080-2000 You will be contacted that your Household Goods (HHG) have arrived by email from the Defense Personal Property (DPS) shipment management. The email will have the local moving company contact information. You contact them to confirm the delivery.

Temporary Storage
Temporary Storage Personal property can be stored up to 90 days initially. For extensions beyond the 90 days contact the transportation office. More than 180 days requires an exception to policy. Civilians will need amended orders to extend storage. If amended orders are not provided, storage after 90 days will be charged to the individual.

Damage to Rental or Quarters
Ensure that you do a complete walk through with the movers prior to any furniture entering your home and after they complete delivery. If the movers damage your off post residence you must contact the landlord with the Moving Company’s information within 24 hours. Ensure that the crew chief annotates the damages on the survey sheet. If your government housing unit is damaged during your move in you will need to follow the same procedures in addition you will need to contact housing quality control inspectors within 24 hours.

Damaged or Loss Property
Loss or Damage report instructions: https://move.mil/tutorials/file-a-loss-%26-damage-report

File a Claim instructions: https://move.mil/tutorials/file-a-claim

Contact your Military Claims Office for additional assistance if you are not satisfied with the settlement. Stuttgart Law Center Client Services Desk, at DSN: 421-4152 or Commercial: 0711-729-4152.

Stuttgart Law Center email usarmy.stuttgart.21-tsc.mbx.slcla@mail.mil

Customer Service Survey (CSS) https://move.mil/tutorials/customer-satisfaction-survey
CSS is a web-based application that will allow YOU to rate the service and performance received from the TSP and DoD during your move. It’s highly recommended that you complete the online CSS within 7 days of delivery in your DPS account customer page or by calling the US Transportation Command Help Desk at 1-800-462-2176, select option 1

 

 

Privately-Owned Vehicle (POV) Tracking and Vehicle Processing Centers http://www.pcsmypov.com

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