Top 15 Salesforce Service Cloud Interview Questions and Answers 2024 | saasguru

Welcome to our comprehensive guide on the top Salesforce Service Cloud interview questions 2024! 🎓 Whether you're a beginner or an experienced professional, this video covers all the essential questions you need to know to ace your interview.

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🔹 Technical Interview Questions:

00:00 - Intro | Top Salesforce Service Cloud Interview Questions and Answers 2024
01:08 - Could you define Salesforce Service Cloud?
01:31 - Could you differentiate Salesforce Sales Cloud from Service Cloud?
02:49 - What is Omni-Channel in the Salesforce Service Cloud?
03:19 - How does Case Management work in Service Cloud?
03:51 - Can you explain the Service Cloud Console?
04:20 - How does Salesforce Service Cloud integrate with other Salesforce products?
04:55 - Can you discuss the Email-to-Case and Web-to-Case features?
05:27 - How does Live Agent work in Service Cloud?
05:51 - Could you define Entitlement Management in the context of Salesforce Service Cloud?
06:28 - Can you explain the role of Knowledge Base in Service Cloud?
07:00 - What is SLA, and how is it managed in Salesforce Service Cloud?
07:33 - Can you explain the functionality of Visual SLA Timelines?
08:03 - How does Salesforce Service Cloud support customer self-service?
08:34 - Can you explain the Salesforce Communities in Service Cloud?
09:02 - How does the Case Escalation process work?

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Видео Top 15 Salesforce Service Cloud Interview Questions and Answers 2024 | saasguru канала saasguru