Agent CTI Outbound & Inbound Call Handling

Learn how to efficiently manage outbound and inbound calls with Agent CTI (Computer Telephony Integration) in Office24by7. This tutorial demonstrates how agents can handle all calls from a single interface, improving productivity and enhancing the customer experience.

Agent CTI features: https://youtu.be/GU3SnXnzgKc

In this video, you’ll learn:
- How to handle inbound calls and automatically log interactions
- Managing outbound calls efficiently using Agent CTI
- Key features like hold, transfer, conference, and click-to-call
- Benefits for sales, support, and service teams
- Best practices for maximizing agent efficiency and reducing missed calls

With Office24by7 Agent CTI, your team can streamline communication, manage calls faster, and provide a seamless experience for your customers.

Timestamps:
00:00 Introduction
00:19 Overview of Agent CTI
00:34 Placing outbound calls in Agent CTI
00:54 Add/edit records panel during outbound calls
01:22 Accessing call history and recordings during outbound calls
01:48 Choosing call disposition when call ends
02:21 Placing inbound calls in Agent CTI
02:36 Add/edit records panel during inbound calls
03:07 Conference calls feature
03:39 Call transfer feature
03:52 Accessing call history and recordings during inbound calls
04:09 Conclusion

📌 Watch more tutorials in the Agent CTI playlist to explore full customization options: https://www.youtube.com/playlist?list=PLVCcE8MMSouaNuPMmjr1VLbdVWjWbOOtD

Learn more: https://office24by7.com

#agentcti #telephony #callmanagement

Видео Agent CTI Outbound & Inbound Call Handling канала Office24by7