ServiceNow Business Rules from Zero to Advanced | Best Practices” part24/100

BusinessRules

(Server side Logic...Runs When record is Inserted,updated,deleted or quiries...Works for UI,API,Import sets,Database level)

1.Interview question:
How do we Prevent users from Closing Test Incidents ?

2.Break the requirement

1.Get short description safely and convert to lowercase (TEST=test)
2.Check if incident is being closed AND Short description contains 'test'
3.Show error message
4.Stop the record from being saved

3.Types of Business Rules:

  1.Before : Before the record is saved to the database.

  Make fields mandatory, prevent update, change values before save, Stop duplicate records
  prevent priority downgrade, prevent reopening resolved incident.

  2.After : after
  To trigger actions, To create/update other records, To send notifications,
Changing record after update
 
  3.Aync : after database commit
  Improve performance, heavy logic, long-running scripts, large data updates,
  External integrations, Bulk notifications

  4.Display: when the form is loaded.
  control UI behaviour, pass data to client(g_scratchpad),show warnings, Display VIP banner.

Видео ServiceNow Business Rules from Zero to Advanced | Best Practices” part24/100 канала Service now learn easy by Praveen Amirineni