Fixing Custom Billing Fields in WooCommerce Emails After Update

Learn how to restore your `custom billing fields` in WooCommerce emails after updates, ensuring seamless customer communication.
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This video is based on the question https://stackoverflow.com/q/66197997/ asked by the user 'Andoriod' ( https://stackoverflow.com/u/11124442/ ) and on the answer https://stackoverflow.com/a/66198353/ provided by the user 'LoicTheAztec' ( https://stackoverflow.com/u/3730754/ ) at 'Stack Overflow' website. Thanks to these great users and Stackexchange community for their contributions.

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Restoring Custom Billing Fields in WooCommerce Emails After an Update

If you're running an e-commerce site using WooCommerce and have recently updated the platform, you might have encountered a frustrating issue. Many users have reported that their custom billing fields, which were previously working fine, have disappeared from the order emails sent to customers. If you've experienced this issue, fret not! In this post, we will guide you through the steps to restore these custom fields back into your WooCommerce emails.

Understanding the Problem

After updating WooCommerce or WordPress, users have noticed that certain custom settings, especially billing fields added through plugins or code, are no longer showing up in essential customer communications. For instance, custom fields like IVA numbers or Organization numbers might no longer appear on the Thank You page after checkout or in the confirmation emails sent to customers.

This situation can leave both store owners and their customers confused, as necessary information is missing from order confirmations.

Solution Overview

To resolve this issue, you'll need to update how custom fields are referenced in your code, specifically in the functions.php file of your child theme or active theme.

Key Changes in WooCommerce

Method change: Since WooCommerce version 3, the way to access order ID has changed. You'll now use $order->get_id() instead of $order->id.

Meta Key Verification: Ensure your custom field meta key (e.g., billing_wooccm13) is correctly identified and does not inadvertently start with an underscore (which would change how it’s retrieved).

Steps to Restore Custom Fields

Here are two methods to add your custom billing information back into the email notifications effectively:

Method 1: Using woocommerce_email_order_meta_fields Filter

Open your functions.php file in your child theme.

Add the following code:

[[See Video to Reveal this Text or Code Snippet]]

Method 2: Using woocommerce_email_customer_details Action

Still in the functions.php file, add this alternative approach:

[[See Video to Reveal this Text or Code Snippet]]

Important Notes

Always back up your site and the functions.php file before making any changes.

Test your checkout process after implementing the above code to ensure that the fields appear as intended in both the emails and the Thank You page.

If the custom fields still don't show, double-check the custom field keys for accuracy.

Conclusion

By following the methodologies outlined in this guide, you should be able to successfully restore your lost custom billing fields in WooCommerce emails after an update. This will not only enhance customer experience but also ensure that your communications remain consistent and clear.

If you encounter any issues or have further questions, feel free to reach out to the WooCommerce community for additional support.

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