Webinar: Proactively Engage Customers with Emergency Communications

Learn how to prepare your customers before, during and after severe weather events with these emergency communications strategies.

Power outages can occur any time for any reason, whether due to severe weather, strong winds or even animal obstruction. Your customers look to your utility for explanations about outages and restoration updates. Proactive emergency communications are key.

As soon as an outage or other emergency is known, push alerts to your customers through email, text and automated voice messages with the most up-to-date information. Your utility should also update its outage map and social media with relevant information for customers who turn to those sources first.

Did you know? 61% of customers expect an estimated restoration time within 15 minutes of making their report.*

Proactive communications aren’t just nice-to-haves, they’re expectations. Don’t leave your customers in the dark.

In Questline Digital’s webinar, guest speakers John Bord from Tucson Electric Power and Vonetta Burrell with Belize Electricity Limited cover:

- How to develop a proactive communications strategy
- What information to provide to customers before, during and after emergencies
- Case studies on emergency communications

For more information on Questline Digital's outage communications solutions, check out our website: https://www.questline.com/solutions/outage-communications/

*Energy Central

Видео Webinar: Proactively Engage Customers with Emergency Communications канала Questline Digital: Marketing Agency for Utilities